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Extra Charges Table

Important Terms & Conditions

  • Most oneway Drop/Pickup packages include charges for Toll, Fuel, Driver Allowance & A/C.
     All other packages like based on per km rate (e.g. Outstation Return trips, Local Trips) do not include Toll, Driver night allowance charges.
     In some packages where mentioned these may be excluded, Please read Service & package description carefully.

  • Parking charges
     (if any) would be extra at actuals to be paid by the customer. 
    Interstate taxes, permit fees (which are inured rarely on certain highways) would be extra.

  • By default all Airport Pickups (where advance payment is not made) require that you call our Call center or the Driver (No. provided in SMS/email) after landing and inform about your arrival. The Driver sometimes may not enter the Parking lot unless your call is received or eCabs team track the flight arrival and instruct him for the same. In case you need Pickup with Nameboard/Placard it is necessary to make payment in advance.

  • Cancellation Charges for reservation
    - Cancellations 24hrs before the pickup time, will attract NO cancellation charges. 
    - Cancellations between 6-24hrs prior to pick up will attract cancellation charges equivalent to 25% of the gross price.
    - Cancellation in less then 6 hours prior to pick up will attract cancellation charges equivalent to 50% of the gross price.
    - On the spot cancellation before start of the Journey (or No intimation for cancellation, also called No Show) will attract cancellation equivalent to 75% of the gross price.
  • Printed receipts are not available in the cabs. Electronic Receipt by SMS & email can be provided if you call eCabs office after making payment to Driver. We also send Invoice optionally by email/mail after the journey is complete to your journey.

  • In case you have not made any Advance payment or paid Booking amount then any confirmation email is only an "Provisional Confirmation", subject to your availability on phone at the time of cab allocation, normally 3-12hrs before the pickup time. In case you are not reachable even after 3 trials the booking may be canceled and cancellation charges will be payable. In case you will be in Flight please call and confirm with our team before boarding the flight and ensure that flight details have been provided for our reference. eCabs reserves the rights to deny cab to any booking where advance payment is not made.

  •  In case the cab booked by you is not available, we will provide a alternative car of same or higher category. e.g. Indica may be replaced by Swift/Indigo or even SUV like Innova/Tavera. In case of emergency or acute shortage of cabs we may send a car or lower category.

  • For oneway pick/drop max one halt ( not exceeding 30 mins) is allowed. Any extra Halts/pickups/drops may cost extra. All oneway packages are limited time packages depending on intercity distance. They are like a Taxi system instead of standard time & km based car rentals.

  • The payment has to be made in Cash only (If not already paid in Bank/Paypal), at the start of the journey directly to the Driver. 

  • In case you like to make an online payment/Cheque payment/paypal payment/Credit card, it shall be made before the start of the trip preferably 24hrs before pickup time, so that our team has sufficient time to check and confirm the payment. In case of urgent payments made, you may be required to pay in cash to the driver and we may refund your Bank Transfer/Credit Card payment within few days.

  • Car rental bookings should be preferably made 24 hours prior to travel. Urgent bookings are subject to arrival of the Driver at Pickup time. Due to several reasons we may not be able to provide best of our service for urgent booking.

  • INR rates are applicable to all resident Indians. Dollar rates are applicable to foreign nationals and NRIs settling their bills directly in USD. In case the order booked is in USD with Cash on Pickup option, only Cash is INR is acceptable.

  • For per Km packages, car rental will be charged with the car rental office as the start and end point.

  • Car rental tariffs are subject to change without prior notice.

  • eCabs maximum liability is limited to refund of the amount of rental charged against the particular transaction. For Airport or Bus/Rail Station Drops, eCabs is not liable for compensating Customer for missing the flight/Train/Bus due to any delays.

  • For certain orders, eCabs act as a facilitator between the customer & a local Cab service provider (Vendor). The final service is provided by the selected vendor using his own car & driver. In many cases the payment may be collected directly by the vendor/Driver.

  • eCabs make efforts to select vendors based on their reliability and quality of service. We regularly check that vendor cars are comprehensively insured including 3rd party cover but in certain events vendors may use cabs not already verified by the eCabs. Claims if any will be settled as per existing laws in India by the concerned insurance company or the owner of the cab.
  • Chauffeur Drive- Local Use
    - If extra hours are logged, the next package rate with extra hours and kilometers will be charged as applicable.
    - A daily night halt charge will be payable if the car rental package timings have been completed and the car has been retained beyond 24:00 hours.
    - Extra Driver charges are applicable if the car travels beyond city / corporation limits.

  • Chauffeur Drive-Outstation Use
    - Minimum billing of 300 km per calendar day applicable. Rate per km will be charged as mentioned in the extra km column.
    - Driver Allowance  is payable on a daily basis.
  • In the event of any accident or damage to the vehicle, or theft, the Hirer should inform our nearest office and is required to obtain a First Information Report from the nearest police station at their own cost.

  • Any parking, traffic or driving violation (in case not related to cab driver mistakes) will be collected from the customer with 10% surcharge.

In case of travel outside city limits or diversion of traffic or extra usage, Following are the Minimum extra charges based on the car/package. Extra charges depend on the package selected by you but in case of any dispute following minimum extra charges are applicable. Extra charges for hill stations is normally extra.

Small AC Car - Tata Indica: Extra Hrs (Rs. 100/ hr). Extra Km (Rs.8/ km).

Sedan - Indigo - AC : Extra Hrs (Rs. 100/ hr). Extra Km (Rs.9/ km).

SUV - Toyata Innova - AC : Extra Hrs (Rs. 150/ hr). Extra Km (Rs.11/ km)

SUV - Tavera - AC: Extra Hrs (Rs. 150/ hr). Extra Km (Rs.10/ km).

Premium Sedan: Honda City/Ikon - AC:  Extra Hrs (Rs. 150/ hr). Extra Km (Rs.16/ km).

Driver Outstation Night Allowance: If not already included for trips requiring Driver to wait in the Night. Driver Allowance may range between. Rs.200 to Rs.500/- depending on packages. This is mainly applicable for Outstation trips.